Effective Date: July 2, 2025

At Solution Cleaning Renove ("we", "us", "our"), your privacy is a priority. This Privacy Policy describes how we collect, use, protect, and share the personal information we obtain from users of our website and through our contact forms.

By using our website and submitting your information, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with our services as efficiently as possible. The information we may collect includes:

• Personal Contact Information: First and last name, email address, phone number, and mailing address (city, state, zip code).
• Project Information: Details about the service you are interested in (e.g., Pool Remodeling, Paver Installation, Maintenance, etc.), as well as any other information you voluntarily provide about your property or project.
• Technical Information: When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, and operating system, through cookies and similar technologies. This information helps us improve the user experience on our site.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Our Services: The primary use of your information is to contact you, answer your questions, schedule a visit to your property, and provide you with the free estimate you requested.
• To Communicate with You: We may use your contact information to send you communications about your project, updates on our services, or marketing information that we believe may be of interest to you, such as seasonal discounts or special offers. You will always have the option to opt out of receiving our marketing communications.
• To Improve Our Business: We analyze information anonymously to understand which services are in highest demand and how we can improve our offerings and customer experience.
• To Comply with Legal Obligations: We may use or disclose your information if required by law or in response to valid requests from public authorities.

3. How We Share Your Information

We take your trust very seriously. We do not and will not sell your personal information to third parties.

We may share your information only in the following circumstances:

• With Trusted Contractors and Partners: If your project requires the services of a specialized partner or subcontractor (e.g., a specific electrician or plumber), we may share the necessary project details and your contact information to coordinate the work. We require all our partners to maintain the confidentiality of your information.
• With Service Providers: We use third-party providers to operate our business, such as email marketing services or customer relationship management (CRM) software. These providers only have access to the information necessary to perform their functions and are obligated to protect it.
• For Legal Requirements: As mentioned above, if we are required to do so by a court order or legal process.

4. Data Security

We implement reasonable technical and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect the data you submit through our forms. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to control your personal information.

• Access and Correction: You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate.
• Deletion: You can request that we delete your personal information from our records, subject to certain legal exceptions.
• Opt-out of Marketing: You can opt out of receiving our marketing communications at any time by clicking the "Unsubscribe" link at the bottom of our emails, or by contacting us directly.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete it.

7. Changes to This Privacy Policy

We reserve the right to update this policy at any time. If we make significant changes, we will post the new policy on this page and update the "Effective Date." We encourage you to review this page periodically to stay informed.

8. Contact Information

Back